Coronavirus COVID-19 Policy

Doli Dwt has always been committed to providing you with beautiful, hand made, unique gifts for your nearest and dearest. With a few adaptions to how my online business is run, I hope to be able to continue to provide the products and service that you’ve all come to know and expect from me, in a safe manner, during these uncertain times faced by us all.

At present, as of 24th March 2020, UK Government Guidance states:

“Online retail is still open and encouraged and postal and delivery services will run as normal,” and that “Retailers will still be able to take online orders and deliver items to your home.”

PRODUCTION

My dolls are all produced by myself here in my home studio. Hygiene, particularly hand washing, has always been a crucial part of making my dolls to ensure that the colours remain pure. The highly-pigmented pencils I use often transfer to my hands, and to avoid carrying the colour to other parts of the dolls or marking them, hand washing has always been essential.  In addition to this, I am currently using antibacterial hand gel routinely throughout my working day, and cleaning my desk area with antibacterial wipes at the start and end of each session, and before packing parcels.

DOLI DWT SERVICES

As has always been the case, I can send your order to any UK address of your choice, and include a personal message. Just enter the delivery address and any note you would like added during the checkout process. Shipping straight to your recipient assists and supports social distancing and is ideal for sending gifts and parcels to those in isolation.

“The delivery of parcels and letters is a way of keeping the country together… and helping many people who may not have the option to leave their homes.” ~ Royal Mail

POSTAGE

Doli Dwt parcels have always been sent by Royal Mail “Signed For” Service to ensure your commissioned packages get to you safely. However, I have made the decision to halt this until further notice*. This will enable me to purchase my postage online, and then either

  1. Take them to the local post box for small parcels that fit, or alternatively
  2. Drop larger parcels to the local post office, with minimal contact for myself and the post office staff.

All postage will be second class to keep costs as affordable as possible at present.

I will cease posting on an ad-hoc basis, and will post once a week on a Friday to support social distancing.

The Royal Mail, as of 24/3/20 advise that they are open for business as usual. More details can be found on their website here: https://www.royalmail.com/coronavirus

*Exceptions to this are customers who have already paid for the Signed For service prior to 24/3/20. These orders will be honoured with their original postage payments.

As we are all too aware, the situation and government guidelines regarding COVID-19  are changing on a daily basis. As such we will review and update this policy in line with any changes as required.

If you have any questions please get in touch with Doli Dwt via our contact form or email natalie@dolidwt.wales. I’m happy to help you in any way I can.

Sending love, and urging you all to stay safe.

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This policy was last reviewed and updated on 24/3/20.